Shipping Shipping & Delivery Policy
How written replies, puja videos, prasad, certificates and puja essentials reach you, and how long they take.
Draft awaiting legal review. This policy describes how Vedic Divine Wisdom works today. Highlighted items are details still to be added.
On this page
In short
- 1Written replies and puja videos are sent by email; nothing is shipped.
- 2After a puja, prasad is sent within India in about 7 to 10 days; outside India, we send a sankalp certificate instead.
- 3Puja essentials are sold by enquiry, and we confirm the delivery time and charges by email before you buy.
What we deliver, and how
- Written consultations
- By email, within 5 working days of your request being confirmed.
- Puja video
- By email, when the puja video is sent, for example on the day of the puja.
- Prasad (within India)
- By courier to the address you give us, in about 7 to 10 days after the puja.
- Sankalp certificate (outside India)
- How the certificate is sent abroad: by email as a PDF, or printed and posted.
- Puja essentials
- By courier. Delivery time and charges are confirmed by email before you buy.
Where we ship
We ship prasad within India. Puja essentials can be sent within India and to countries you ship to.
Charges
Prasad delivery within India is included with the puja. For puja essentials, how shipping is charged. For orders outside India, customs duties and import taxes may be charged by your country and are paid by the recipient.
Tracking and delivery
- When your parcel is sent, we email you the courier's name and tracking number.
- Please make sure your address and phone number are complete. If a parcel is returned because of an incorrect address, we will contact you about sending it again.
- Delivery times are estimates. Festivals, weather and remote locations can add a few days.
Damaged or missing parcels
If a parcel arrives damaged or has not arrived within the expected time, write to explore@vedicdivinewisdom.com within days after delivery to report damage, with photos if it is damaged. We will arrange a replacement or a refund, as set out in our Refund, Cancellation & Rescheduling Policy.